Choose the Right Tool for the Job

Northwatch Technologies provides fully managed IT operations and cybersecurity, delivered through clear service tiers so you can choose the level of protection that fits your business.

Choose the Level of Protection Your Business Needs

Core Managed IT

Reliable day-to-day IT operations

Best for businesses that want stable systems and responsive IT support without hiring internal IT staff.

Includes

  • Proactive monitoring of computers and systems
  • Automated security updates and patch management
  • Endpoint security protection
  • User account administration
  • New employee device setup and configuration
  • Microsoft 365 / Google Workspace administration
  • Backup monitoring and file restore assistance
  • Remote support for employees

Support Availability

  • Standard support hours are Monday-Friday during business hours
  • Emergency incidents may be addressed outside these hours, depending on service level
  • After-hours requests that are not emergency incidents may be billed separately

Typical fit

Small businesses that need dependable IT support and proactive system maintenance.

Core Managed IT is delivered on environments that meet Northwatch's minimum security and supportability standards. View Minimum Security Standards.

Managed Security

Integrated IT management and cybersecurity protection

Best for organizations concerned about ransomware, phishing, and protecting sensitive business data.

Includes everything in Core Managed IT, plus:

  • Advanced endpoint threat detection
  • Investigation of suspicious activity
  • Vulnerability scanning and remediation guidance
  • Phishing and email threat protection
  • Security alert monitoring
  • Device isolation and containment if threats are detected

Typical fit

Businesses that want strong cybersecurity protection built directly into their IT management.

Advanced Security

Enterprise-grade protection and compliance readiness

Designed for organizations with higher security requirements or regulatory obligations.

Includes everything in Managed Security, plus:

  • Centralized security logging and monitoring
  • Threat hunting and advanced threat detection
  • Incident response assistance
  • Continuous vulnerability monitoring
  • Security posture and risk reporting
  • Security awareness training and phishing simulation
  • Compliance and risk reporting support

Typical fit

Organizations that require deeper security oversight or regulatory compliance support.

Optional Security Enhancements

Many businesses choose to enhance their protection as their needs grow.

  • Advanced email threat protection
  • Enhanced backup and disaster recovery
  • Employee security training
  • Phishing simulation campaigns
  • Dark web credential monitoring

These services can be added to any service plan.

Which Package Do Most Businesses Choose?

Most organizations select Managed Security because it provides a strong balance of full IT management and modern cybersecurity protection.

It protects against the most common threats while maintaining reliable IT operations.

Let's Talk About Your Environment

Every business environment is different. The best way to determine the right level of service is a short consultation.

Schedule an IT & Security Consultation

All Northwatch managed service packages are delivered on environments that meet minimum security and supportability requirements. If your current environment is not there yet, we can help you transition to that baseline during onboarding. View Minimum Security Standards.

Staff Credentials

  • CompTIA Security+
  • CompTIA CySA+
  • CompTIA PenTest+
  • CompTIA SecurityX

Backed by industry-recognized cybersecurity certifications.